Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Reid Funeral Home Limited is committed to excellence in serving customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.  We will allow wheelchairs, canes, walkers, crutches and oxygen tanks in all public areas of our facilities.


We will communicate with people with disabilities in ways that take into account their disability.  A printed copy of this policy is available at each of our locations, and can also be found on our website

Service Animals

We welcome people with disabilities and their service animals.  Service animals are permitted in all public areas of our premises. 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will not be charged for support persons. 

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities during funeral services, memorial services, visitations, pre-need and at-need arrangements, receptions, seminars, and tours, Reid Funeral Home Limited will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, and its anticipated length of time, and a description of alternative facilities or service, if available. The notice will be posted at Reid Funeral Home, 14 Russell Street, Leamington/87 Maidstone Avenue East, Essex as needed and online at 

Training for Staff

Reid Funeral Home Limited will provide training to employees, volunteers, and others who deal with the public or other third parties on their behalf.  Individuals in the following positions will be trained: managers, funeral directors, funeral director assistants, funeral director interns, office staff, reception center hosts/hostesses.  This training will be provided to staff within 90 days of commencement of employment with Reid Funeral Home Limited. 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Reid Funeral Home Limited’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • How to use wheelchair ramp, lift, wheelchairs available on-site
  • What to do if a person with a disability is having difficulty in accessing Reid Funeral Home Limited’s goods and services

Staff will also be trained when changes are made to our plan. 

Feedback Process

Customers who wish to provide feedback on the way Reid Funeral Home Limited provides goods and services to people with disabilities can provide comments verbally to the location Manager, by mail to either location, by telephone to the location Manager, or by email at 

All feedback will be directed Kevin Reid, Managing Partner, Reid Funeral Home Limited. Customers can expect to receive a response within 10 business days.

Modifications to this or other policies

Any policy of Reid Funeral Home Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.